AO Arena

Before you go

Opening hours

The box office is situated on the Trinity Way link corridor next to the Arena Car Park entrance. This box office will be available from 1 hour before general doors open and will close 15 minutes after the main act has gone onstage. Opening times will change for Box Office depending on the time of the show. Please check https://ao-arena.com/your-visit/ prior to attending the event to ensure you have the most current up to date information.

Collecting tickets

Pre-booked tickets can be collected on the day of the show from 1 hour before general doors open, up to 15 minutes after the main act goes on stage. Customers must take the credit card used / valid photo identification and the Ticketmaster reference number with them in order to collect the tickets. The cardholder will need to sign for the tickets. If you have any queries regarding box office collections, please contact Ticketmaster's customer services department.

Accepted payment

Ticket purchases can be made at this box office during opening hours. Payment by all major debit/credit cards is available.

Parking

CitiPark, the official on-site multi-story car park has a capacity of 1,000. Visit AO Arena - Manchester | CitiPark for more information. In addition, approximately 7,000 recognised parking spaces within 10 minutes walk serve the AO Arena.

House rules

What items are NOT allowed into the arena? Backpacks, holdalls, luggage, oversized bags and cushions. (Bags larger than 35cm x 40cm x 19cm will not be permitted) No video cameras, still cameras or recording devices. No food or drink allowed. The AO Arena is a non-smoking venue, this includes e-cigarettes and vapes). In addition to these, a full list of items that are also not permitted into the arena can be reviewed here Plan Your Visit | AO Arena along with anything else which we deem to ruin the enjoyment or viewing experience of others.

Children

Children under the age of two are admitted free, except for children's shows where the age limit may be 12 months. If unsure check event details when booking an individual show with Ticketmaster. Children without a ticket will not be allocated a seat and must sit on the parents lap. Seated Tickets: Under 14s must be accompanied by an adult. Standing Tickets: Strictly over 14s only in the standing area, admission to the standing area will be refused to customers below this age.