- Box office
- General Information... 202-628-3200 Accessible Seating Only.. 202-661-5065
- Opening hours
- Box office is only open on event days. Opening times vary, but for most events, opening time is 2pm. For events with a start time before 4pm, box office will open 2 hours prior to event. Please call the venue at 202-628-3200 for event specific opening times. *Hours subject to change
- Collecting tickets
- Will Call tickets can be picked up anytime the Box Office is open, thru event start time. Customers must present the actual credit card used to place the order and a valid photo ID.
- Accepted payment
- Cash, Visa, MasterCard, American Express, Discover
- Parking
- -Street and Paylot parking are available. -Capital One Arena Parking Garage is located at 6th & G Streets NW, and is open to the public 7AM to 12Midnight 7 days a week. The 2 story underground garage has 475 pkg spaces & elevator access to Capital One Arena. Capital One Arena parking facility offers event, daily, & monthly parking(upon availability) 202-628-3200 ext7992
- House rules
- All patrons and bags are subject to search prior to entering Capital One Arena. To increase fan safety and expedite entry, Capital One Arena has implemented a strict no bag policy. Bags, backpacks, and purses will not be permitted inside the arena. Only wallet-size clutches, no larger than 4x6, will be permitted into the arena. Small medical and parenting bags will be permitted on a case by case basis and will be subject to increased security screening (max size 14x14x6). If you are bringing a medical or parenting bag, please use the entrance on the corner of 6th and F Street. Any guest who declines to be searched or is in possession of prohibited items may be denied entry or ejected from the facility. Capital One Arena does not allow fans and patrons to bring in outside food or beverages. For more information on Capital One Arena security and bag policies and a list of prohibited items please click here https://www.capitalonearena.com/articles/capital-one-arena-security-policy Thank you for your cooperation and understanding.
- Children
- - Children ages 3 and older must have a ticket!! -Certain events, such as Feld events require a ticket starting at age 2